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PACs issues for uss clinic - any ideas?

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So we are a small hospital bought out by a larger healtchare group and we have no radiographers or IT on site.

Just untrained me in admin and three radiologists.

Haveway through a clinic on wednesday one radiologist was unable to load any patient details on pacs, they could access the work lists and ris but could not dictate as the patient details on pacs would load indefinitely.

This samenissue is now affecting the second radiologist.

To round off the problem, the third radiologist cannot access worklists at all on PACS - eith the following error; 'Failed to initiate desktop sync. SECTRA IDS7 GAVE THE FOLLOWING INFORMATION; Failed to request desktop sync to change current case. Consider trying again or disabling the desktop sync.'

-I dont have system admin credentials so I am waiting on remote IT to uninstall both programmes so i can reinstall and see if that fixes issue -I have cleared cache and restarted pc and programmes multiple times.

Any help would be appreciated.

Thanks

submitted by /u/iolaban
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source https://www.reddit.com/r/Radiology/comments/rho9jj/pacs_issues_for_uss_clinic_any_ideas/

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